Hospitality Professional | Guest Experience & Team Leadership
- 20+ years of delivering exceptional 5-star guest experiences
- Specialty retail/cafe
Geo-arbitrage in Latin America
Global Perspective with high level of customer service and guest relations
Explore key accomplishments and growth metrics that highlight success in international markets and strategic brand development.
Customer Service & Guest Relations
- Highest level of customer service
- Training and team building
- Global perspective
- Native Spanish speaker with working English
- In-depth knowledge of Latin American culture
Passion Meets Customer Service
- 294 El Mirador / Edwards, CO 81632
- 716-212-9767
- gisellagrados2015@icloud.com
- 294 El Mirador
- https://gisellagrados.com
- Edwards, CO 81632
- 716-212-9767
- gisellagrados2015@icloud.com
- https://x.com
- https://www.facebook.com
GISELLA GRADOS
Hospitality Professional | Guest Experience & Team Leadership
Passionate hospitality leader with 20+ years of international luxury experience at JW Marriott Lima and in specialty coffee operations. Excel at delivering exceptional 5-star guest experiences in high-volume, high-pressure environments, while leading teams with positivity and precision. Native Spanish speaker with professional English. Eager to bring genuine warmth and world-class standards to a market-leading organization.
- Skills
- Education
● Hotel & Tourism Administration
● Libertador San Martín Superior Institute – Lima, Peru
- PROFESSIONAL EXPERIENCE
1. JW Marriott Hotel Lima, Peru
Operations/ Housekeeping Multifunctional Associate / Uniforms Department
2000 – 2020
● Delivered exceptional luxury housekeeping services across multiple departments in a flagship 5-star oceanfront hotel, including guest rooms, public areas, executive lounge, restaurants, bars, and uniforms.
● Demonstrated versatility and adaptability by cross-training and excelling in diverse roles, where I was transferred to a variety of departments and operations including restaurant, finances, and operations.
● Contributed to seamless operations with company-supported skill development.
● Trained and led teams during high-occupancy periods and major events, ensuring consistent adherence to premium cleanliness and service standards.
●Supervised cleaning operations in public areas and guest rooms as needed, maintaining impeccable quality and operational efficiency.
2. Ellicottville Coffee Co. – Edwards/Ellicottville, Colorado
Guest Service & Operations Specialist
2021 – Present
● Provide welcoming, knowledgeable service in a premium specialty coffee
environment beloved by locals and visitors
● Maintain exceptional standards of product quality, cleanliness, and guest
engagement
● Managed baked goods
● Lead a positive, community-focused team
3. Latam PlanB
Co-founder
2023- Present
● Residency and “Plan B” consultancy serving high-net-worth families across Latin
America.
● High-touch advisory model supporting relocation, residency, and international strategy
for affluent families across Mexico and the Southern Cone.
● Developed collaborations with legal, tax, and immigration firms, strengthening client
service and increasing referral
volume.
● Created digital content and branding that positioned the company as a trusted LATAM-
focused relocation authority.
- CORE COMPETENCIES
● High-volume team leadership & training (30+ staff)
● Personalized 5-star & luxury guest service delivery
● Thriving in peak-season, high-occupancy environments
● Fast, discreet conflict resolution & VIP handling
● Impeccable standards of cleanliness and presentation
● Building motivated, collaborative, and accountable teams
● Bilingual guest communication & cultural adaptability
- ADDITIONAL HIGHLIGHTS
● Well-traveled (30+ countries), bringing global perspective to guest interactions
● Passionate about mountain lifestyle: hiking, biking, pilates, lakes & streams
● Flexible availability: full-time, part-time, or seasonal positions
● Ready to bring international luxury expertise and genuine hospitality passion to
world-class resorts/organizations, boutique hotels, private clubs, or high-end food
& beverage operations
- LANGUAGES
● Spanish Native Native ★★★★★
● English Working Proficiency ★★★
30-year outdoor-industry leader who builds global brands, a history in launching distribution across the Americas, driving multimillion-dollar growth. Bi-lingual (English/Spanish) professional with experience in 50+ countries, bringing deep cross-cultural fluency and extensive Latin American market expertise. Skilled in brand positioning, international sales, P&L management, athlete/event marketing, and digital strategy. Passionate fly-fishing guide and winter-sports enthusiast with a global mindset and proven ability to grow markets across diverse regions.
Latin American Studies -1994
Marketing -1988